Complaints process

If you wish to complain about the service you have received or a product facilitated by us, then please contact Daniel Boden at Abode Financial Planning, Watermoor Point, Watermoor Road, Cirencester GL7 1LF. He will handle your complaint promptly and fairly. If you are not satisfied with the outcome, you have the right to refer the matter to the Financial Ombudsman Service (FOS). Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk or

Financial Services Compensation Scheme (FSCS)

The Financial Services Compensation Scheme (FSCS) exists to protect clients of failed financial services firms.

You may be entitled to compensation if we or your product providers can no longer meet our/their financial obligations. This depends on the type of business and the circumstances of the claim. The FSCS only pays compensation for financial loss; poor investment performance is not covered.

The current FSCS limits for investments are up to £85,000 per person, per firm. Cash deposits, such as current and savings accounts are covered up to £85,000 per account (£170,000 for a joint account). Long-term insurance (e.g., pension annuities, life insurance, permanent health insurance) is covered for up to 100% of the claim, without any upper limit.

Further information about the FSCS is found at www.fscs.org.uk or by calling them on 0800 678 1100.